Technical Support Technician
Job summary
Technical support technicians need to have extensive technical knowledge and know what to do with it. They also need to be good listeners and have strong soft skills.
Our technical support technicians are at the frontline interacting with clients directly. They are in charge of ensuring the smooth operation and continuity of our clients’ organizations. They are always ready to step in to answer users’ various requests. Clients rely on them to quickly solve their problems, whether they have a simple question about software usage, want help with certain services or need some help to resolve an incident. TechnoConseil also depends on our technical support technicians to be the face of our outstanding services!
WHAT WE’RE LOOKING FOR
- Strong technical knowledge
- Expert in hardware and software
- Diplomacy
- Ability to work under pressure
- Listening skills
ROLES AND RESPONSIBILITIES
- Answer user requests
- Provide technical and functional support to users
- Analyze, document and resolve client requests to their complete satisfaction
- Follow up on requests with users
- Perform a basic remote diagnosis of workstations, applications and the network
- Perform basic installation of computer hardware and software, while ensuring workstations and peripherals are functional and optimally used
- Write and document procedures, methods and guides
- Provide and maintain a high level of client satisfaction
- Report important information to the supervisor
